Service center
The routine parts, handled online
Payments, ID cards and policy changes should not require a phone tree or an afternoon. Here is everything you can do without calling, and the direct line when you would rather.
What do you need to do today?
Four things cover almost every request that reaches this office.
Make a payment
Premium is paid to your carrier, not to us, so the fastest route is always the carrier's own portal. We keep every link and direct phone number in one place so you are not digging through old email.
- Carrier portals for all fourteen companies, linked in one list
- Direct billing phone numbers, including after-hours options
- Autopay and paperless setup help if you would rather not think about it
- Late notice? Call us before the cancellation date and we will work it out
Get an ID card
Most carriers issue digital auto ID cards instantly in their mobile app. If you are locked out, or you need a PDF for a lender or a leasing office, we send one from the office.
- Digital auto ID cards, usually instant in the carrier app
- PDF ID cards emailed within the hour during office hours
- Proof of insurance letters for lenders and leasing offices
- Certificates of insurance for commercial clients, same business day
Change a policy
New car, new address, new driver, new roof, new business vehicle. Send us the details once and we handle the carrier forms, the lienholder notification and the effective dates.
- Add or remove a vehicle (send the VIN and the lienholder)
- Add a driver, including new teen drivers and their discounts
- Change your mailing or garaging address
- Update your dwelling limit after a remodel or a new roof
- Adjust deductibles or liability limits with a price comparison first
Report a claim
The claims line answers 24 hours a day. During office hours you will reach the people who wrote your policy, and a named advocate stays with the file until it closes.
- 24/7 intake, 365 days a year
- A named Clearpath advocate on every file
- We tell you honestly whether filing is worth it first
- Adjuster scheduling and supplement follow-up handled here
Carrier directory
Which company holds your policy?
Payments and app logins go through your carrier. If you are not sure which one you are with, call us and we will tell you in ten seconds.
About our carriers- Meridian Mutual
- Northgate Casualty
- Prairie State Insurance
- Heartland Reciprocal
- Cobalt Standard
- Union Foundry Mutual
- Westbrook Specialty
- Kaw Valley Underwriters
- Longmeadow Life
- Ardent Life & Annuity
- Crossline Indemnity
- Bellmont Property Group
- Quarry Ridge Insurance
- Stonebridge Flood
Demo site: carrier names are fictional and the links point to our carriers page rather than to real portals.
Service
Billing and service questions
If your question is not here, call the office. You will reach a licensed agent in Kansas City, not a queue.
Payments go directly to your carrier. Our service center links every carrier payment portal in one place, along with their direct phone numbers, so you do not have to hunt for the right login.
Most carriers issue them instantly in their mobile app. If you cannot get in, request one through our service center and we will email a PDF during office hours, usually within the hour.
Send us the VIN, the lienholder information if you financed, and the date you took delivery. Most policies extend automatic coverage for a short window, but that window is shorter than people assume, so tell us the same day when you can.
Send it to us. We reshop across our carriers before the renewal date and tell you plainly whether staying or moving is the better answer. Sometimes the increase is market-wide and staying put is right.
Yes. Every Clearpath household gets an annual coverage checkup: limits, discounts, life changes and a reshop if your rate moved. It takes about twenty minutes and it is included.
Something not on this list?
Call the office or send a message. If it touches your policy, we can almost certainly handle it from here.
No fee for our work. No obligation to switch. Usually a same-day written comparison.